3 months ago
“DO NOT INSURE WITH THEM! My partner and I have had insurance with club marine for the past 5 years. The first claim my partner made on his boat they are telling us he is not covered when the motor was damaged in the water by a floating rock. Excess was paid straight away and it look 2.5 months for them to tell us the claim is denied with no reason. Noone has called with a update through the whole process. Don't bother wasting your money with them”
Response from the business
“Hi Kaolina, I’m sorry to hear this has been your experience with us. We value your feedback and aim to handle claims quickly and transparently. If you have concerns with how we have handled a claim, we'd like to know about it. Please call us on 1300 00 2582 or email us at claims @clubmarine.com.au . Alternatively , you can find details about our complaint process here: clubmarine.com.au/member support/complaints and disputes.html , or you can make a complaint with AFCA at afca.org.au. Thanks Mark