About

Club Marine Boat Insurance at a glance

Club Marine Boat Insurance appears to offer recreational vessel insurance services. The listing includes an address in Fremantle, WA and a website link.

Club Marine Boat Insurance

Service area: Fremantle, WA

Opening hours

  • Monday6:30 AM to 5 PM
  • Tuesday6:30 AM to 5 PM
  • Wednesday6:30 AM to 5 PM
  • Thursday6:30 AM to 5 PM
  • Friday6:30 AM to 5 PM
  • Saturday6 AM to 3 PM
  • Sunday6 AM to 3 PM

Customer perspective

Recent Google reviews

3.2 · 45 Google reviews

3 months ago

DO NOT INSURE WITH THEM! My partner and I have had insurance with club marine for the past 5 years. The first claim my partner made on his boat they are telling us he is not covered when the motor was damaged in the water by a floating rock. Excess was paid straight away and it look 2.5 months for them to tell us the claim is denied with no reason. Noone has called with a update through the whole process. Don't bother wasting your money with them

Response from the business

“Hi Kaolina, I’m sorry to hear this has been your experience with us. We value your feedback and aim to handle claims quickly and transparently. If you have concerns with how we have handled a claim, we'd like to know about it. Please call us on 1300 00 2582 or email us at claims @clubmarine.com.au . Alternatively , you can find details about our complaint process here: clubmarine.com.au/member support/complaints and disputes.html , or you can make a complaint with AFCA at afca.org.au. Thanks Mark

8 months ago

Easy to deal with and piece of mind. Wouldn’t use any other craft insurer

Response from the business

“Hi Nick, thank you for your feedback! We're so glad you find us easy to deal with. We wish you happy and safe boating. Thanks Mark

8 months ago

We have used Club Marine insurance for various boats over the past 30 years, and have never had any claims. The ideal clients you would think! Having recently purchased a custom sailing dinghy from an amateur builder we attempted to insure the boat with Club Marine to transport it back home. Firstly we were unable to use online services as there was not an “identifiable” manufacturer. So we phoned, and after a long wait, spoke to someone who seemed to be from an offshore call centre. Although polite, she could not understand our description of the boat and the fact that it was not manufactured by a commercial company. She therefore declined to insure the boat, but did advise that we could contact the insurance council if we had further concerns. We didn’t do this, but instead contacted another insurer who was happy to assist. We won’t be troubling Club Marine for any further business

Response from the business

Hi Alison, I'm sorry we couldn't offer insurance for your non-stock production boat. There are many factors that can determine the risk based on our acceptance criteria. We review this regularly to make sure we are providing cover in a sustainable way. Please also be assured all of our staff in the call centre are based in Australia. If you would like to discuss this further, please call us on 1300 00 2582. Thanks Cassie

11 months ago

Ive been insured with CM for about 14 years with various boats, recently i lost my vessel due to a design flaw in the pod. Club Marine dealt with a very stressful situation in a very swift, professional manner, getting an assessor who really knew his stuff, and a salvage team to the boat on the same day. The claim, despite being complex due to mitigating factors was sorted within about 10 days. This was an exceptional effort and highly professional and i want to thank again the CM team for such an exemplary effort

Response from the business

“Hi Dave, we’re delighted to hear about your recent positive experience with us. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We wish you happy and safe boating. Thanks Mark”

a year ago

Great insurance company until you need to make a claim. Then they look for every possible way to reject the claim even after a very experienced and highly respected boat mechanic has explained the damage to them.

Response from the business

Hi Mike, I am sorry to hear that you are having problems with your claim. If you email me your details including phone number so I can arrange a call. The best email address to use is claims@clubmarine.com.au Thanks Mark

Reviews are customer opinions sourced from Google, not YouSail endorsements or verified sailing evidence.

Report incorrect information or suggest an update

Report a problem

Tell us what looks wrong. Reports are checked before anything changes.

Contact details are private, visible only to directory editors, and removed according to YouSail’s correction-record retention policy (no later than 12 months after submission).

Manage Club Marine Boat Insurance?

Propose corrected details. We verify and review every request before publishing it.

Only complete details that should change

Contact details are private, visible only to directory editors, and removed according to YouSail’s correction-record retention policy (no later than 12 months after submission).